1. Official Directory of LIC Policy Servicing & Claim Forms
Navigating life insurance servicing across India's largest insurer—the Life Insurance Corporation of India (LICI)—requires strict adherence to standardized statutory documentation. Every month, over 1,90,000 policyholders search for downloadable servicing forms. Unfortunately, many download unverified, obsolete, or altered third-party PDFs that are rejected outright by branch underwriting counters.
Below is the authoritative, verified directory of all active LIC policy servicing, claim discharge, loan encumbrance, and revival forms compliant with the latest IRDAI (Insurance Regulatory and Development Authority of India) master circulars and KYC norms.
LIC Master Servicing Forms Quick Reference
Surrender Form
Cash Value encashment
Maturity Discharge
Final maturity payout
Policy Loan
Loan against policy bond
NEFT Mandate
Direct bank transfer
Nominee Change
Sec 39 Nomination update
Health Declaration
Lapsed policy revival
Death Claim
Claimant statement
Duplicate Bond
Lost policy bond issue
2. Policy Surrender & Paid-Up Forms (Form 5074 & Discharge)
Surrendering an LIC policy terminates the life insurance contract and forfeits future bonuses in exchange for immediate cash liquidity. Under IRDAI liquidity regulations, policies acquire a guaranteed cash value after paying at least 2 full consecutive years' premiums.
Form 5074: Application for Surrender of Policy
Official Code: LIC Form No. 5074 (Revised)
Purpose: Formal written declaration requesting cancellation of policy and payment of Cash Surrender Value (CSV).
| Field / Section | Information Required | Crucial Guidelines |
|---|---|---|
| Policy Identification | 9-digit Policy Number, Plan & Term, Date of Commencement (DOC) | Must exactly match original policy document. |
| Original Bond Enclosure | Physical Policy Bond or Loss Indemnity Bond | Surrender CANNOT be processed without physical bond. |
| Tax Compliance | PAN Card + Form 15G / 15H (if net gain exceeds ₹5,000) | Prevents penal 20% TDS deduction under Section 194DA. |
| NEFT Enclosure | Form 5821 + Cancelled Cheque leaf bearing printed name | Cash or bearer cheques are strictly discontinued. |
3. Maturity Claim Discharge Voucher (Form 3825 & Checklist)
When an endowment policy completes its tenure, LIC initiates the maturity payout. Approximately 2 to 3 months prior to maturity, LIC dispatches an automated intimation letter along with Form 3825 (Discharge Voucher).
Form 3825: Maturity Discharge Voucher Execution
Official Code: LIC Form No. 3825
Legal Requirement: The policyholder must sign across a ₹1 Revenue Stamp in the presence of an authorized witness (Gazetted Officer, LIC Agent, Branch Manager, or Bank Official).
- Mandatory Enclosures: Original Policy Bond, Executed Form 3825, Form 5821 (NEFT), and Self-Attested PAN & Aadhaar.
- Processing Timeline: If submitted 30 days before maturity, funds are electronically credited via NEFT on the exact date of maturity.
4. Death Benefit & Nominee Claim Kit (Forms 3783, 3784, 3785, 3801)
Settling a death claim requires compassionate promptness backed by statutory verification to safeguard bona fide nominees and prevent fraudulent payouts:
Claimant's Statement
Completed and signed by the registered nominee or legal heir. Cites exact date, time, place, and immediate cause of death, accompanied by certified Municipal Death Certificate.
Medical Attendant's Certificate
Mandatory for early claims (death within 3 years of policy commencement). Must be certified by the attending physician or hospital detailing pre-existing ailments and treatment history.
Certificate of Employer
Required if the deceased was employed. Employer certifies leave records, medical leave applications, and health declarations on official letterhead.
Death Claim Discharge Voucher
Final payment release voucher executed by the nominee across a ₹1 revenue stamp releasing the corporation from further liability.
5. Policy Loan Application & Deed of Assignment (Form 5196 & 5205)
Policyholders requiring short-term liquidity can borrow up to 90% of Surrender Value at prevailing 9.5% p.a. interest rates without credit checks or CIBIL verification.
- Form 5196: Formal loan application stating loan amount requested and tenure.
- Form 5205 (Deed of Assignment): Legal assignment assigning title of the policy bond to the Life Insurance Corporation of India as collateral security.
- Original Bond Custody: The original policy bond remains under branch custody until principal and interest are fully liquidated.
6. Direct Bank Credit & NEFT Mandate Registration (Form 5821)
Under RBI and IRDAI electronic clearance mandates, LIC has completely phased out physical dividend and maturity cheques. All payouts (maturity, survival benefits, loans, surrender, death claims) require an active Form 5821 NEFT Mandate.
Essential Bank Verification Rules
The bank account must be held in the sole name of the policyholder (or joint account where policyholder is first holder). Form 5821 must be accompanied by an original cancelled cheque leaf with the policyholder's name pre-printed by the bank. If name is not printed, an attested copy of bank passbook or recent bank statement is mandatory.
7. Nomination Modification & Assignment Forms (Form 3750 & Form 3848)
Life events such as marriage, divorce, or demise of an existing nominee necessitate an immediate update under Section 39 of the Insurance Act, 1938:
- Form 3750: Application for Change or Cancellation of Nomination.
- Fee: Statutory fee of ₹50 or ₹100 depending on policy issuance date.
- Endorsement: The branch issues an official endorsement slip (Form 5119) attached to the original policy bond confirming the new nominee's registration.
8. Lapsed Policy Revival Kit & Medical Forms (Form 680, 700 & 720)
If premiums are unpaid beyond the 30-day grace period, the policy lapses. To revive it within the 5-year statutory window, the following revival forms apply:
Ordinary Revival
Declaration of Good Health signed by policyholder without medical exams for low risk lapses.
Special Medical Report
Required if lapse exceeds 6 months or Sum Assured exceeds non-medical limits.
Minor Life Revival
Declaration of health executed by parents for children's policies like Amritbaal or Jeevan Tarun.
9. Lost Policy Bond & Duplicate Policy Application (Form 3756 & Indemnity)
If an original policy bond is lost, stolen, or destroyed, policyholders must execute the duplicate bond protocol before any maturity, loan, or surrender payout can be sanctioned:
- Form 3756: Loss of Policy Bond Questionnaire detailing circumstances of loss.
- Indemnity Bond (Form 3851): Executed on Non-Judicial Stamp Paper (state-specific stamp value) indemnifying LIC against fraudulent future claims.
- Public Notice Advertisement: Required only for large sum assured policies exceeding specified divisional thresholds.
10. Officially Valid Documents (OVD) & KYC Submission Rules
Under PMLA 2002 guidelines, every form submitted at an LIC counter must be paired with self-attested photocopies of:
- Proof of Identity (PoI): PAN Card (mandatory for financial transactions > ₹50,000) or Form 60.
- Proof of Address (PoA): Masked Aadhaar Card (first 8 digits hidden), Passport, Driving License, or Voter ID.
- Age Proof: 10th marksheet, municipal birth certificate, or passport.
